Ayurved Nidhi · Online Ayurvedic Consultation

Privacy Policy

1. Introduction

Welcome to Online Ayurvedic Consultation, an online platform operated under Ayurved Nidhi, based in Anand, Gujarat, India. We respect your privacy and aim to handle personal information responsibly, transparently and securely.

This Privacy Policy describes how information may be collected, used, shared, retained and protected when you visit our website, submit an enquiry, contact our team or follow links to Ayurvedic consultation services. Online appointments are coordinated through Sushrut Sanjeevani Hospital & Panchakarma Centre, Anand, Gujarat, India.

Where applicable law requires consent for particular data processing, we will seek it separately. Merely accessing the website does not constitute consent to every form of processing.

2. Who We Are

Website: Online Ayurvedic Consultation
Operating name: Ayurved Nidhi — The Treasure of Ayurveda
Associated clinical institution: Sushrut Sanjeevani Hospital & Panchakarma Centre

3. Information We Collect

3.1 Information you submit

When you use our general enquiry form, we may collect your full name, email address, optional country, enquiry category, message and privacy acknowledgement. We use these details to respond to your enquiry.

Please do not submit diagnoses, prescriptions, laboratory reports, medical records, identity documents, payment card details or other sensitive information through the general enquiry form.

3.2 Consultation and health-related information

Visitors who seek a consultation are directed to the appointment service associated with Sushrut Sanjeevani Hospital & Panchakarma Centre. The booking or clinical service may separately request health concerns, medical history, medicines, lifestyle information or other clinically relevant details. Please provide such information only through channels approved by that service. Its own privacy notice or procedures may also apply.

3.3 Technical information

Hosting and website services may automatically process IP address, device and browser details, access times, pages visited, referral information and server or security logs. Such data can support website operation, troubleshooting and security.

3.4 Cookies

Our WordPress website and embedded services may use cookies or similar technologies for essential site functions, security and preferences. Optional analytics or third-party services, if enabled, may use additional cookies. Where legally required, we will request consent before enabling non-essential cookies. Browser settings can be used to manage cookies, although blocking some may affect functionality.

4. Purposes of Processing

• Responding to questions and general enquiries.
• Directing visitors to the appropriate consultation-booking service.
• Communicating through email, telephone or WhatsApp where appropriate.
• Operating, securing, maintaining and improving the website.
• Preventing spam, abuse and unauthorized access.
• Complying with applicable legal or professional obligations.

We do not automatically subscribe general enquirers to marketing communications. Promotional communication will require an appropriate legal basis, including consent where required.

5. Legal Bases

Where the GDPR or UK GDPR applies, a relevant legal basis may include consent, steps requested before entering a service agreement, contract performance, compliance with legal duties or legitimate interests where permitted. Health information may require additional legal conditions and safeguards. For persons covered by Indian data protection law, we seek to follow its applicable consent and other permitted-processing requirements as they come into force.

6. Online Booking and External Clinical Service

Our Book Online links take you to the appointment service at Sushrut Sanjeevani Hospital & Panchakarma Centre. Information submitted there is handled through its systems and providers and may be subject to separate privacy notices. Review that information before submitting clinical details.

7. Contact Forms and Email

Enquiries submitted on this website are forwarded to our designated email contact. Website and email infrastructure may process limited technical data required to send, secure or troubleshoot messages. Correspondence may be retained as reasonably needed for handling requests, follow-up, administration and legally required records.

Ordinary email is not necessarily suitable for confidential medical records. Please use an approved clinical communication channel for sensitive health information.

8. WhatsApp

If you contact us via WhatsApp, your telephone number, messages and relevant account information may be processed by WhatsApp under its own privacy terms. Use WhatsApp primarily for general or administrative enquiries, rather than sending sensitive clinical documents unless an approved process is provided.

9. Google Maps

Our Contact page contains an embedded Google Map of Ayurved Nidhi. When it loads, Google may receive technical information and place cookies in accordance with its policies. See Google’s Privacy Policy.

10. Analytics and Third-Party Technology

We may use website hosting, security, search optimization and performance services. If we introduce additional analytics or advertising tracking, we will update this notice and implement any required consent controls. Installation of a plugin does not by itself mean all of its optional tracking features are active.

11. Sharing Information

We do not sell personal information. Information may be shared where appropriate with authorized personnel, the associated clinical institution for requested services, hosting and email vendors, technical or professional service providers, or authorities where legally required. We aim to use appropriate confidentiality and security safeguards for providers handling information on our behalf.

12. International Processing

We operate from India and may serve visitors in other countries. Hosting, communication and third-party services may process or access information across borders. Where international transfer rules apply, we will seek appropriate legal safeguards.

13. Retention

Information is retained for as long as reasonably necessary for the purpose collected and for applicable legal, professional or legitimate operational requirements. General enquiry correspondence and clinical records may have different retention periods. When no longer needed, information should be deleted, anonymized or securely disposed of unless further retention is justified.

14. Security

We seek reasonable technical and organizational safeguards, such as HTTPS connections, access restrictions, account authentication, software updates, backups and security monitoring. No system or transmission can be guaranteed completely secure. We will assess and report data incidents when applicable law requires.

15. Your Rights

Depending on the law applicable to you, you may be entitled to request access, correction, deletion, restriction or transfer of personal information; withdraw consent where applicable; object to certain processing; or complain to a supervisory authority. Legal exceptions may apply, including professional recordkeeping duties.

To request assistance, email contact@onlineayurvedicconsultation.com. We may need to verify your identity and will respond within applicable legal time limits.

16. Children

Our general website is primarily intended for adults. Where an enquiry or consultation concerns a child, a parent or legal guardian should be appropriately involved and give authorization where required. We seek to take corrective steps if children’s data is collected contrary to applicable requirements.

17. Clinical Confidentiality

General website enquiries are not formal clinical intake. Health information collected during a professional consultation should be handled under applicable clinical, confidentiality and data-protection procedures, with access restricted to authorized persons who need it.

18. External Links

Links to booking systems, educational sites, social platforms and mapping services may take you to websites with independent privacy practices. We encourage you to review their notices before providing information.

19. Policy Updates

We may revise this policy to reflect changes in technology, operations, services or legal requirements. The Last Updated date will be revised when changes are made. Additional notice or consent will be provided where legally required.

20. Contact